FAQs

Are your services covered by third party insurance?

If your insurance provider covers services through a psychologist, psychotherapy sessions will likely be covered as I work under the supervision of Dr. Jon Mills C.Psych., ABPP, Psychologist.

Wellness Planning Workshops and Self Help Wellness Planning Packages are not covered by third party insurance.

What is your cancellation policy?

For psychotherapy sessions, appointments cancelled with at least 24 hours notice will not be charged. The full fee will be charge for any appointments cancelled less than 24 hours in advance or failure to show up for your appointment at all.

For the wellness planning workshops, a full refund will be provided if you cancel before the link to the Five Factor Wellness Inventory has been sent to you. Once the link is sent, it cannot be recalled. If you choose to cancel your spot in the workshop portion of this service, you will still be charged a reduced amount at the Self Help Package rate, and the difference will be refunded.
For the Self Help Package, you can receive a full refund until you are sent a link to the Five Factor Wellness Inventory. Once you receive the link, you will not be able to receive a refund for cancelling services.

What are your hours?

Individual appointments are available on Tuesdays or Thursdays, with some early morning or evening options.

What should I expect at the first psychotherapy appointment?

At the first appointment you will be asked to fill out the intake form, and read and sign the informed consent form. After that, we will spend time discussing what prompted you to make the appointment and what goals you would like to achieve. Once you have paid for your first session, you will be emailed a link to the Five Factor Wellness Inventory, which you can take on your own time.

I have a problem that I want help with. Will we get to talk about that, or do you just focus on wellness?

If you are visiting me for individual psychotherapy, we will discuss problems you’re having. We will work together to determine what matters in your life are holding you back from improving your wellness and how to resolve those matters. Although the overall goal for your therapy is to improve wellness, I acknowledge that each path is unique, which include obstacles, resources, and preferences.
If you are attending the workshops, there will be some time available for group discussion. However the group format is not meant to be therapy, so confidentiality can not be assured, and discussion time would be limited.

Where is your office?

I work out of Zen-Tai Wellness Centre at 120 Carlton St, Suite 302. My groups are held on the first floor of 120 Carlton Street, unless otherwise specified. The building is at the northeast corner of Carlton and Jarvis across from Allan Gardens. The closest subway stop is College Park, and the 506 street car takes you right to Carlton and Jarvis.

How long are your sessions?

Each psychotherapy session will be a full hour (60 minutes) in length. Please be on time, if you are running late, you have the option of the shortened session time, or rescheduling. However, you will still be charged for a full session.

Will our discussions remain confidential?

Work done in our sessions is completely confidential, unless there is threat of immediate risk of harm to yourself or others.
Wellness Planning Workshops are meant to be psychoeducational in nature, not therapeutic, thus confidentiality cannot be assured within the workshops.  However, I do encourage the group space to be safe and respectful, to allow people to share or discuss their personal experiences in comfort.

How is your wellness planning service different from others?

The Indivisible Self Model of Wellness, the model of wellness I use to facilitate the wellness planning process is a comprehensive and studied model. The creators of this model have spent over 25 years researching wellness and have created an evidence based comprehensive wellness model. Unlike other models, which have been theoretical approaches to measure wellness, with regards to specifically physical and/or mental health, the Indivisible Self Model of Wellness helps you determine your wellness with regards to all aspects of your being. It also is the only model that actively acknowledges that all of your aspects of wellness are interconnected to each other and have effect on each other; hence the self is indivisible. Using this model give you a fuller picture of your level of wellness, and gives you greater options on how to improve your overall level of wellness.

Do you follow a code of ethics?

I am a certified member of the Canadian Counselling and Psychotherapy Association (CCPA), and follow their Code of Ethics. You can also find more about standards I am to follow, please read the CCPA Standards of Practice.

Is psychotherapy regulated?

At present, psychotherapy is not regulated in Ontario. However, the new College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario is currently being established, and is expected to be running by the Winter of 2014.  I am anticipating the opening of this college, as I meet the standards proposed to practice psychotherapy, and have applied to be grandfathered into the college. Currently I hold certification with the Canadian Counselling and Psychotherapy Association. For more information about the new college, visit their website.

I signed up for the Self Help Packages or the Workshops, but feel I need additional support in completing the Comprehensive Wellness Planning Process? Can I meet with you to get additional support?

Sure, you are able to book psychotherapy sessions with me at any time of your process for additional one on one support.

I see you on Twitter or LinkedIn, and can’t connect with you. Why is that?

To my best abilities, I do not make connections with past, current, or potential clients on social media forums. This is for your best interest, as I do want to ensure confidentiality of service is upheld. The people I do accept are generally people who I have professional connection with or people who can provide me with knowledge to improve my service to clients. You can read more about this on my Social Media Policy.

Where can I find out more about the process of psychotherapy?

For additional information on the process of psychotherapy, I recommend Talking Can Help.

Do you provide psychotherapy over phone, Skype, or email?

At this time I do not provide telephone, Skype, or email psychotherapy.